FAQ's
What is the best way to care for my Stone.kin?
To keep them looking crisp, fresh and rich in colour, we recommend a cool wash and a warm dryer. If you use the washing line turn them inside out and hang them in the shade.
Can I track my order?
Yes. All orders have tracking numbers. When your order is shipped you will receive an email shipping confirmation as well as a tracking number and link to track. Alternatively you can email us at hello@stonekin.co and we will track it for you.
Can I return or exchange my order?
Yes, please have a look at our Returns & Exchanges policy.
Will I have to pay any taxes and duties for my order?
International orders can incur taxes and duties. (Although this seldom happens,) Duties and taxes will be determined by the Customs agency within the destination country, and are the responsibility of the recipient.
Duties and taxes will be based upon the value of the order.
How can I pay?
We accept payment through Amex, Paypal, Visa, Mastercard, Google Pay, Apple Pay & Afterpay.
OUR ETHOS
We are committed to making ethical, conscious choices as a brand, that support our planet and all the amazing people that help with each step of our underwear production. It is our mission to help drive forward the sustainable fashion innovation that is taking the world by storm, and encourage a more conscious consumerist culture.
AUSTRALIAN COTTON
Free from synthetic fibres, harsh processes, and nasty chemicals, we make our undies using all Australian Cotton. It feels super soft, breathable, and delicate against your skin; the perfect daily essential. We proudly support the Australian Cotton industry as one of the most water efficient cotton industries in the world, thanks to biotechnology and advanced precision irrigation. And we are committed to celebrating regional, family owned, Australian Cotton farms, of which 90% are family businesses like ours.
OUR TEAM WHO MAKE YOUR UNDIES ARE TREATED THE SAME WAY YOU’RE TREATED
Our underwear is produced in a family run factory, based in China. Our endeavour is to ensure safe working conditions and fair labour practices throughout the entire production. We have visited our factory on several occasions and pride ourselves on a close, inclusive partnership, working directly with them to bring our designs and dreams to life.
PLASTIC FREE
Our product is 99% plastic free. Becoming plastic free is an essential value to our brand and currently working to make our windows in our packaging made out of cornstarch so we will be plastic free very soon.